0438 669 604

The Skin Sanctuary at Brookwater
The Skin Sanctuary at Brookwater

0438 669 604

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Spa Etiquette and policies

Parking

To minimise street congestion and to aid our neighbours in exiting  their home, please park in our driveway.

Appointment & Cancellation Policy

Once your appointment has been confirmed you assume responsibility for your booking and accept the following terms and conditions:


A 50% non refundable booking fee applies, this can be transferred to a new booking should you give adequate notice to change or cancel your  booking  of no less  than 1 clinic business day (clinic open Tuesday  -  Saturday) or forfeited with less notice. 


Your booking is transferable to a friend or family member should you not be able to give notice as per this policy.  


If you have health conditions / concerns. Make contact to discuss  before booking.  


All terms apply for Gift Voucher bookings.

Equipment safety rating disclaimer

For your safety and my liability protection If you are a larger client over the weight of 130kg my treatment bed cannot be used safely as such am unable to take your booking.

Mobile Phones and Children

To allow you to fully relax and enjoy your treatment, and for their safety, please do not bring children with you to your appointment.

Ringing phones disrupt your Peace & relaxation . Turn off your mobile phone or switch it to silent.

Jewellery

Most  treatments  will  require  you  to  get  changed  into  a  gown  and  remove  jewellery.  It  is  prefered  if  you  can  leave  these  items  at  home.  Please  take  off  all  necklace's,  bracelets  rings,  earings  and  watches.  

Gift Vouchers

Vouchers  can  be  purchased  online or in clinic for a dollar value or treatment. Valid for a period of 3 years.   (unless  given  with  a  spabox  as  a  seasonal  promotion having  a  3  month  expiry.)   Vouchers are not redeemable for cash.   Should a service price increase a gap payment will be required.  Voucher value remains at dollar amount purchased.

Payment Options

Cash, EFTPOS Or PAY ID. 

Prices listed are subject to change. 

Privacy Statement

The Skin Sanctuary at Brookwater takes your privacy and personal information seriously and has this policy in place  for your protection.    


At no time will your details be shared with a third party. *   

Third parties such as payment gateways will have their own policies please check before using.

  

I require your email address and phone number to communicate, send reminders and notifications.    


Your medical and lifestyle  consultation questions form part of the informed consent needed to make sure  I deliver a service that causes you no harm and is customised to your needs. This is completed with a secure online link and saved to your personal file.  


You can request to alter what information you share, change communication methods, update or opt out of marketing.   Policies may change from time to time please check here  for  updates. 


* To the exception of what the law enforces. 


Contact person;  Sarah@theskinsanctuary.com.au

Copyright © 2018 The Skin Sanctuary at Brookwater in Ipswich QLD - All Rights Reserved.  


                  

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